Privacy Policy

Privacy Policy

Effective on: January 1, 2011

This Policy discloses the privacy practices for and this Policy applies to all portions of this website.

If you have any questions or suggestions regarding our privacy policy, please contact us by emailing

We recognize that privacy is important. As a company building tools for security compliance, we understand the need for you to maintain control over your personal data while using our website. This statement provides the following information for you:

  1. Information we may collect

  2. How we use the information

  3. With whom we share the information

  4. Our policy on correcting and updating personally identifiable information

  5. Our policy on deleting or deactivating your name from our database

What Information We May Collect

We collect and store some or all of the following information about our users: company name; name; internet domain name; job title; industry; email address; IP Address; and billing information, such as address, phone number, fax number; and organizational information such as: employee names and other items necessary to providing our service to you. If you use your credit card, your credit card number is NOT stored on our servers at any time. It is encrypted and sent to a third party merchant solution (PayPal) for processing and storage. We access information about your payments via a unique profile ID.

This information is essential to enable us to provide you with our services; and for this reason, there is no opt-out available for this information collection.

Use of Data

Clearwater Compliance uses your information to better understand your needs, provide you with the services you have purchased and to conduct market research. We may use your information to provide you with access to the services you have purchased, to communicate with you, to inform you of and update you on Services and benefits, and to personalize and evolve our services and

web sites for you.

Use of Your Email Address

When you register as a customer or make a purchase from us, we obtain your email and may send you email with recommendations or notices of new products, prices, and services.

Separately, our system may send automated notifications via email to keep you informed about the status of your product experience and to provide updates, upgrades, security alerts, security information and technical notices. These messages are essential to the functionality of our product, and therefore no opt-out is available for service notifications, and these messages cannot be blocked.

In addition, we provide an email newsletter service and if you opt-in without purchasing OR purchase products from us, we may contact you using this email newsletter. There is an unsubscribe link located in each email newsletter which allows you to opt out of these communications at any time.

Links to External Information

Our site contains links to other Web sites. Please note that when you click on one of these links, you are ‘clicking’ to another Web site. We do not accept liability or responsibility for any website which we may link, and we encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours.

Use of Cookies

We use software tags called “cookies” to identify customers when they visit our site. Cookies are used to remember user preferences and to maximize the performance of our product. We cannot provide product access to users who do not give their

consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.

Log Files & Analytics

We maintain log files of the traffic that visits our site. When you use our product, our servers may automatically record information that your browser or you send when you visit a website. These log files may include information such as your requests, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your system.

We also track user behavior in order to improve our marketing capabilities and identify problems in our product.

All information gathered on the site is stored and maintained in secure facilities that limit access to authorized personnel only. This website is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Personal customer information is protected in transit via HTTPS and SSL security. Credit card information is transmitted with multiple layers of security.


We post customer testimonials on our web site which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.

Retention of Information

We will keep personal information about our users for as long as they are registered subscribers or users of our products, and for a reasonable time thereafter.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Changes to this Privacy Policy

We may update this policy at any time by simply posting such addition or modification on the web site. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an e-mail or via a prominent notice on our site.